Instructd lets your clients complete their intake online — anytime, on any device — instead of waiting for a phone call. Fewer staff. Fewer errors. Lower costs.
Scale intake without scaling headcount.
Guided journey, anytime, any device
Structured information, no rekeying
Straight into your case management system
Track progress and message your firm
Instructd is online intake for law firms. Instead of clients phoning your contact centre, they complete a guided online journey — like applying for insurance or a mortgage.
The information goes straight into your case management system. At the end, clients can sign up to a portal to track their case progress and communicate with your firm.
You need fewer staff. Your clients get a better experience. And with the call-handler bottleneck gone, you can process more cases and grow revenue. It's a win-win-win.
While other industries have modernised, most law firms still rely on phone-based data capture that's slow, expensive, and prone to error.
Freeing intake from the phone unlocks both.
Dedicated intake teams are expensive to hire, train, and retain. Every new case type means more headcount.
Manual transcription creates mistakes. Fee earners waste billable time chasing and correcting incomplete information.
Phone-based intake only works during office hours. Growth means hiring more staff, with costs that scale linearly.
Clients expect the same digital-first experience they get elsewhere. Firms that deliver it are winning work.
Replace slow, expensive manual intake with a modern digital process that raises cases directly in your case management system. Includes a client portal for case updates and secure messaging.
Your team can build and adapt journeys in days using our visual editor. No developers required.
Your own secure infrastructure. No shared systems, no compliance gaps.
Your branding. Your domain. Clients see you, not us.
Document signatures, identity checks, address lookup — all integrated. Build your own for custom needs.
At the end of intake, clients sign up to a portal to track case progress, receive updates, and communicate securely with your firm. Your branding, your domain.
Full dev/test/live environments with version history and rollback.
Built-in experimentation tools to continuously improve conversion and completion rates.
Practice areas with multi-step intake and sensitive data collection.
High volume, time-sensitive claims
Complex multi-party intakes
Standardised data capture at scale
Multi-claimant campaign intake
Your team builds journeys using our visual editor — no developers required.
Use our visual editor to build complex branching logic and conditional workflows.
Connect to your case management system, add identity checks and document signing, and configure how data flows.
Deploy to your custom domain. Clients complete intake and can access their portal for case updates. Use analytics to continuously improve.
Face-to-face onboarding, direct access to founders, not a helpdesk ticket queue.
Sector-aligned from day one - not a generic SaaS retrofitted for legal.
No hidden costs or feature paywalls. Simple pricing that scales with usage.
We build the integrations you need - included in your engagement, not extra.
Join leading UK law firms who are transforming their client experience and cutting intake costs with Instructd.
See How Much You Could Save